Trojan IT has operated successfully in Ireland for 30 years, and have established ourselves as one of Ireland’s leading IT solutions provider. We are currently recruiting for an enthusiastic, Business Software Support Consultant to support our software clients.
This position offers the right candidate the opportunity to develop their career in an energetic work environment. Working as part of a dedicated team, to achieve company goals and provide customers with a professional and friendly service, which they have come to expect of Trojan IT.
The Business Software Support Consultant is responsible for the implementation of Accounting Software Systems as well as providing support to clients on accounting / bookkeeping and system issues. This role would suit a solution focused, self-starter with strong customer-oriented consultative skills and have an aptitude and interest in using software.
Implementation of Accounting Software, to include business process reviews, project management, data migration and training of end users.
Provision of Customer support dealing with general queries by phone and e-mail regarding system issues, connectivity problems, general how-to’s.
Troubleshooting and diagnosing issues in a timely manner.
Taking ownership of customer projects and issues.
Documenting information through call / ticket logging system.
Continual upskilling on advancements in the systems and industry trends.
A day to day working knowledge of Accounting or Business Management Software systems.
A strong accounting knowledge, with an Accounting Technician or similar qualification.
Be an avid and passionate user of technology and software in general.
Excellent organisational and communication skills
Strong logical and troubleshooting skills.
Excellent Interpersonal skills: such as telephony skills, communication skills, active listening and customer-care.
Customer training experience.
Full clean driving licence.
Experience implementing accounting solutions.
Previous experience in a Customer support role and have no issue taking ownership of customer issues.
Qualification in relevant field (preferably Accounting related)
Diploma for Accounting Technicians, similar qualification, or equivalent experience.
Degree in a related field such as MIS, Business, Computer Science, or equivalent experience.
Relevant training may be provided for the ideal candidate.
Competitive salary based on experience and qualifications.
Performance based incentives.
Full on the job training & support.
Fun working environment and culture.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The statements above are intended to describe the general nature and level of work being performed by people assigned to this job. Other duties may be assigned as needed.